Bitget's $352 million hack happened via spoofed transfers, not private keys, CEO Gray Chen says

She described the breach as the digital version of slipping forged withdrawal slips through a bank’s own teller window. The vault keys never left the building. Someone got into the office that prepares the slips, created paperwork that looked official, and sent it through the same approval window the bank uses every day. To the system doing the approving, it looked like a normal payout.

The outflow, however, has been stopped, Chen confirmed.

“Loss containment is confirmed. No further unauthorized transfers are possible. The specific method of system intrusion remains under active investigation. A full technical report will follow once confirmed,” she said.

The breach

The breach surfaced when Bitget’s systems flagged unauthorized transfers from some exchange hot wallets at 18:31 UTC on Sept. 24. A hot wallet stays connected to the internet so funds can move quickly. For an exchange, it is a temporary liquidity hub, analogous to an online cash drawer that handles instant trades, deposits, and withdrawals.

Chen said the hack also reached the warm-wallet layer. That is a semi-connected buffer between the automated hot wallets and fully offline cold storage. It tops up the hot wallet when balances run low and pulls excess deposits off the internet so too much capital is not left exposed.